Mr.Nadimi : I'm ringing to tell you about Mr.Bains why he not here right now ?
Mr.Carr : Oh really !? Mr.Namidi I'm terrible sorry .I'll check him again .
Mr.Nadimi : As quickly as possible all my work was delay .How long do I have wait ?
Mr.Carr :I will provide the best solution by send a new engineer for repairing within your day.
Mr.Nadimi :Alright ,as soon as possible.
Mr.Carr :Thank you and we must apologize for whatever he did today.
Mr.Nadimi : Don't worry but don't make the problem like this it's make me wasted times,OK?
Mr.Carr :Of course.It's my pleasure thank you
Solution
The main idea is Mr.Bains's engineer can't work his job in times In my opinion I think we should to send a new engineer for Mr.Nadimi and Maybe give a little spacial discount for him.
_______________________________
B.Imagine you are Peter Carr. Following the above phone call and then a conversation with Mr.Bains, write a fax to Mr.Nadimi. Tell him Mr.Bains will return in four days with the parts and the system will be repaired within five days. Use the fax template.
STELLA COMMUNICATION PLC.
PO BOX 45, 27 PARKWAY, HALL GREEN, BIRMINGHAM BH56 4TR ENGLAND
PHONE 44 121 312 769/221 FAX: 44 121 312 593
FAX TO: Hamid Nadimi FROM: Peter Carr
Ahmed Al-Hamid & Company
Fax number 966 1 367933
No of Pages (INC. this one):1 DATE: 4 March 1999
ATTN: Hamid Nadimi – Operations Director
RE: Peter Carr - Customer Service
Following out your problem. I am pleased to tell you that Mr.Bains will return in four days with the relevant parts and the system your company will be repaired within five days.
If there is any way I can be of further assistance, please let me serve you. I'mglad to help.
Once again, please accept my sincere apology for the wait.
Furthermore, let me assure you of about this event will not occur again infuture.
Best regards.
Peter Carr
Peter Carr
Customer Service
ไม่มีความคิดเห็น:
แสดงความคิดเห็น